Makeblock mElephant 3D Printer

Payment can be made by either PayPal or Bank Transfer, whichever customers would like to use.

PayPal

The advantage of using PayPal is the timeliness, while the disadvantage is the relatively high commission fee charged by PayPal. Therefore, PayPal is usually recommended for order of small amount.

Bank Transfer

In terms of Bank Transfer, it will take longer time, even one week to the maximum; however, the handling charge is lower to some extent; so, Bank Transfer is preferred when the order value is large.

Free shipping

For any orders with value exceeding USD 300, free shipping will be provided (excluding 3D printer and MakerSpace Kits); however, free shipping is not available for orders subject to discounts.

PS: the customer for which free shipping is provided may not designate the courier, which will be determined at the sole discretion of Makeblcok.

Courier selection

a. DHL/FedEx (shipping time: 3-8 business days)

Features: traceable; timely information update and low loss rate.

b. EMS (shipping time: 7-20 business days)

Feature: fit for countries where customs clearance is difficult; features: traceable but not timely update information.

c. Air Mail (shipping time: 7-20 business days)

Features: only fit for parcels less than 2KG; features: long Time effectiveness, cheap, traceable but not timely update information and the loss rate is comparatively high.

d. DHL/FedEx Express Plus (shipping time: 2-5 business days)

Features: short Time effectiveness, expensive, traceable and timely information update

Remark:

Upon delivery to the courier, the commodity handling falls beyond the control of Makeblock. The Time effectiveness above is only provided for reference and the actual one may be different and vary from place to place as the customs declaration procedures are different. Makeblock will not be liable for the abovementioned Time effectiveness.

Delivery

Delivery will be made within 1-2 working days after the receipt of payment. Since the commodities will be shipped through forwarder, the tracking number may sometimes be updated on the third working day. After we get to know the tracking number, we will update on our website and at the same time, the customer will be reminded via mail. Otherwise, customers can log onto "my account" to view the order status via "view order status".

Tariff

Makeblock abides by applicable laws and policies and will make declaration on true condition.

All Makeblock commodities are exported through Hong Kong (free trade port); therefore, customers are not required to pay any export tariff. When commodities arrive at the destination, some will be checked by the customs and certain tariff shall be paid or not, depending on the provisions and operations of each country. Since all the import tariffs depend on local policies, customers are required to undertake related expenses at the destination port, if any.

If you have any doubts about local tariff policies and potential tariffs, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/saved_calculations/view_details/194962255/. Note: the information stated on the website is only provided for reference and Makeblock will not be liable for the final tariff and estimated tariff.

Delivery range

Basically, Makeblock will provide express services where the courier services are available. If you have any related questions, please feel free to contact us via [email protected].

Address

For international express, PO BOX is not allowed; please indicate complete address (other than PO BOX), including domicile, postal code, addressee and contact information.

Technical question

For any questions about the use of products, please view the related FAQ or seek relevant solutions at our forum http://forum.makeblock.cc/. Many customers that may have the same questions with you may have raised such questions and have been answered at the forum. Meanwhile, if you need relevant product information, please search at http://learn.makeblock.cc/. We have stored the information on all products here and classify them by products. If you are unable to find a solution at the above forum and learn, please send an email to [email protected], professional technical customer service personnel will answer your questions within 2 working days.

Non-technical question

If you have any questions about the order or product quality, please send an email to [email protected], we will deal with your questions within 2 working days.

Share

Makeblock encourage and appreciate your share of your great ideas and creations with us and other people who love creation as you.

Returns and replacement for non-quality issues

Time effectiveness& conditions: The commodityisunopened within 7 days from the date of receiptand can be resold.

Procedure:

1). Send an email with subject indicating "Applications for Returns and Replacement" to [email protected] the same time, the mail shall specify:

a. Where the commodity was purchased (makeblcok official website /Amazon outlets /Taobao outlets/Jingdong outlets);

b. Order No.;

c. Tracking No..

2). Within 2 working days after receiving the e-mail, Makeblock will verify and give a proposal for solving problem according to the actual condition.

3). For the commodity needs to be returned, the customer, after well-packaging the same and filling in corresponding information, shall send the commodity to the location designated by Makeblock; and meanwhile, notify Makeblock of the tracking number by mail.

4). After confirming that the commodity received complies with the returns and replacement conditions, Makeblock will refund within three working days.

Expenses: Regarding the applications for returns and replacement for non-quality issues, all the freight and related costs, including but not limited to tariffs, shall beundertaken by the customer. (Note: Payment upon arrival is not allowed.)

Refund: Corresponding refund will be returned to the account through which the customer purchased the commodity.

Parts missing and defective upon receiving

Time effectiveness: Declaration of parts missing and defective made within 7 days from the date of receipt is valid is valid. Please timely check the commodity after the receipt thereof.

Procedure:

1). Please send an email with subject indicating "Parts missing(or defective)" to [email protected]. At the same time, the mail shall specify:

a. Where the good was purchased (makeblcok official website / Amazon outlets / Taobao outlets / Jingdong outlets);

b. Order No.;

c. Tracking No.;

d. Specific description on the missing or defective parts and quantity thereof. (Note: for names of the parts, please refer to the Parts List); e. return address (PO box and mail addresses are not available;the ZIP code is required), contact person and contact number.

2). Within 2 working days after receiving the e-mail, Makeblock will verify and give a proposal for solving problem.

3). For the verified parts missing or defective, Makeblock will arrange repalcementfor the missing or defective parts. (Note: Makeblock will select a courier according to the actual situations.)

Expenses: Makeblock will undertake the corresponding freight.

Repairs

Time effectiveness: Repair or replacement services if necessary are available within 90 days from the date of the receipt.

Scope:

1). Repairs will not be provided for parts damages arising from man-made reasons, including but not limited to falling, crash, tear, soaking and improper strength;

2). Repairs will not be provided for consumables, including but not limited to screw and battery;

3). Repairs will not be provided for damages arising from mis-operation, including operation not under the manual;

4). Repairs will not be provided for damages other than natural damages in the opinion of Makeblock.

Procedure:

1). Please send an email with subject indicating "Repairs" to [email protected]. At the same time, the email shall specify:

a. Where the commodity was purchased (makeblcok official website / Amazon outlets / Taobao outlets / Jingdong outlets);

b. Order No.;

c. Specific description on the damaged parts and quantity thereof. (Note: for names of the parts, please refer to the Parts List);

d. Return address (PO box and mail addresses are not available and at the same time, the ZIP code is required), contact person and contact information.

2). Within 2 working days after receiving the e-mail, Makeblock will verify and give a proposal of solving problem.

3). For those confirmed by Makeblock, it will provide repairs or make replacement according to actual conditions.

4). For the damaged products out of warranty, Makeblock also provides technical support. Limited maintenance with customer bearing all related cost (freight, maintenance cost, customs tax and so on) will be provided up to Makeblock's analysis of products.

Expenses:

1. Associated expenses arising from the repairs of the commodity within the warranty period and scope will be undertaken by Makeblock. (Note: Makeblock will select a courier according to actual situations.)

2. For the damages falling beyond the warranty period or scope, Makeblock will provide lifelong free technical assistance and free repairs. Relevant freight and tariff are on the account of the customer.

Remark: to better judge the reason, Makeblock may require the customer to send back the damaged commodities for analysis, judgment and improvement, and Makeblock will return the expenses arising therefrom to the customer's account.