Our Privacy Policy

We are committed to protecting the privacy of our users in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This privacy policy outlines how we handle personal information in compliance with the APPs and other relevant Australian privacy laws and regulations.

When a user engages in certain actions on the site, they may provide us with certain kinds of information. This includes activities including but not limited to:

• Creating, accessing, and updating account information
• Placing orders
• Subscribing to newsletters
• Leaving comments
• Sending gift certificates/vouchers
• Providing feedback
• Sharing wishlists
• Creating or updating subscriptions
• Signing up for notifications

The information provided may include details such as usernames, passwords, email addresses, mailing addresses, phone numbers, order details, payment information necessary to facilitate transactions on the site, and any content they may choose to post or otherwise make available in comments or forum posts.

We may also combine information users provide with data we collect automatically (as further described below).

Site Data
We may collect information automatically about users when they visit our site. This may include details about the user’s browser type and installed extensions, operating system, access times, language, IP address, and referring URLs, along with other similar data.

Web Browser Cookies
Our site uses cookies, web beacons, and similar technologies to provide features such as account logins and shopping carts, to remember user preferences, to engage in advertising and retargeting, as well as to analyze user behavior. We use web beacons, for example, to deliver cookies, count visits, understand the usage of our site and tell if an email has been opened and acted upon.

Our site may link to the sites of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content of these sites, and are not responsible for their practices or policies. We recommend our users review the relevant third-party privacy policies to better understand how those sites and services affect their privacy.

Our site employs a variety of third-party services. These include payment gateways, shipping providers, content-distribution networks, advertisers, analytics, and monitoring tools. Some of these services store information about users, and may track individuals across sites, applications, and services. These services may collect information in a similar manner as described above, including, for example, IP address, access times, browser type, language, device type, and device identifiers.

By interacting with the site, certain information about user devices may be exposed to third parties using cookies and other tracking mechanisms, these third parties include the entities in the list below.

Services with 3rd party cookies:

• Google Analytics
• Goodle Adwords
• typography.net
• YouTube
• PayPal
• eWay
• TrustPilot
• ProductReview
• OpenAI
• Facebook Pixel
• ScheduleOnce
• Zendesk
• Cloudflare
• StarShipIt
• Australia Post
• Fastway
• Sentry

We may collect and use users’ personal information for the following purposes:

• To improve customer service
  • Information users provide helps us respond to their customer service requests and support needs.
  • We may use AI services, such as OpenAI, to analyse, categorise, and route incoming messages from users to the appropriate person or department within our team. This helps us improve response times and ensure that users receive the assistance they need. Additionally, we may use AI services to review customer interactions and suggest internal improvements to our team. This allows us to continuously enhance our customer support and overall user experience.
  • We may record inbound calls for quality assurance and training purposes. These recordings help us improve our services, identify areas of improvement, and ensure our team members are providing the best possible support to our users. Access to call recordings is restricted to authorized personnel, and we take appropriate measures to protect the privacy and security of these recordings.
• To improve our site
  • We may use feedback from users to improve our products and services.
  • We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
• To provide personalized experiences
  • To offer our users relevant content and recommendations
  • To display marketing and advertising tailored to our users on our site and on other sites
  • While login is not mandatory on our website for ordering, after ordering, we may offer a password by email to guest checkout users for the benefit of monitoring order status updates and tracking
• To process payments and fulfil orders
  • We use the information users provide about themselves when placing an order only as described in this policy and to process and fulfill that order. We do not share this information with outside parties except to the extent appropriate to provide the service.
• To prevent fraud and abuse
  • We may use the information contained in orders to prevent fraudulent financial transactions and other illicit activity or violations of our terms of service.
  • We may use network addresses and similar data to block or report abusive and harassing users. In cases involving potential harm to individuals, we may submit personally identifiable information to law enforcement or other third parties.
  • For orders that trigger security concerns, we may use your information to verify details such as a phone number by calling it.
• To send periodic emails
  • We may use the email address to send users information pertaining to their orders and accounts. It may also be used to respond to their inquiries, questions, and other requests.
  • If our users so choose, we may send them emails about products, events, promotions, and offers.
  • We may track events related to our emails, such as when an email is sent, when images in an email are loaded, and when links in emails are clicked. We use this information to improve our email communications, tailor content to user preferences, and monitor the effectiveness of our marketing campaigns."

Our users may share certain of their information, for example, when users post comments or make forum posts. If a user posts comments or forum posts, they should remember that this information, together with certain user profile information, may be available to the public. We cannot control the privacy or security of information that users choose to make public.

With the exception of the behavioural and analytics data described above and except as set forth below, we do not sell, trade, or rent users’ personally identifiable information to others. However, we may share aggregate demographic information, that does not identify any individual user, with our business partners or service providers.

We may share user information in the following ways:

• With user consent. For example, if a user asks us to share their information with our partners.
• For the purposes of a merger, financing, acquisition, or bankruptcy transaction or proceeding involving the sale or transfer of all or substantially all of our business or assets.
• For legal, protection, security, and safety purposes. Including to comply with law or regulatory requirements, to respond to lawful requests and legal process, to protect our rights and to protect our network, or in an emergency.
• For shipping labels and delivery services (all of the information provided in the shipping section during checkout or as asked over the phone, including phone number and email)

We adopt appropriate practices and security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

Data exchange between the site and its users happens over a HTTPS secured connection and is encrypted and authorized by digital signatures.

Users may send requests about their personal information to us through our contact information below. They can request to change contact choices or marketing choices and to update, access, delete or make other changes regarding their personal information or content that they post on our site. We may not honor all such requests unless required by law.

Regarding tracking technologies, we and our third party service providers provide our users the choices described above. User can also use browser settings to assert choice regarding cookies. Many web browsers accept cookies by default. Users can usually change their browser's settings to reject and/or to remove many cookies. As the precise means by which this can be done will vary from browser to browser, users can view their browser's help menu for more information. These choices will apply only to the specific browser and device from which the choice was made and may not affect activities on other browsers or different devices. Please note also that choosing to reject or remove cookies may prevent certain features or services of our site from working properly. Since cookie opt-out preferences are also stored in a cookie in a browser, please also note that deleting all cookies, using a different browser, or buying a new computer, may require renewal of opt-out choices.

In accordance with the Australian Privacy Principles, users have the right to access and request correction of their personal information held by us. To request access or correction, please contact us via the email listed on our contact page. We will respond to your request within a reasonable time and may require you to verify your identity before granting access or making corrections.

Our marketing emails tell recipients how to unsubscribe from further marketing emails. After opting out, we may still send non-marketing emails. Non-marketing emails include emails about accounts and orders.

We may transfer personal information to third parties located outside of Australia for processing and storage. In such cases, we will take reasonable steps to ensure that the overseas recipient complies with the Australian Privacy Principles or is subject to a law or scheme that is substantially similar to the APPs in protecting personal information.

Our site is not intended for use by children under the age of 13 without adult supervision. While we do not knowingly collect personal information from children under the age of 13, we understand that children may access our website to use our guides and resources. If a child under 13 provides us with personal information, we encourage parents or guardians to contact us using the details provided at the end of this privacy policy so that we can delete such information from our records.

If you are a parent or guardian and become aware of any personal information we have collected from children under 13, please contact us using the details provided at the end of this privacy policy.

If you have any concerns or complaints about the way we handle your personal information, please contact us using the details provided at the end of this privacy policy. We will respond to your complaint within a reasonable time and will work with you to resolve the issue.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) to lodge a complaint. For more information on lodging a complaint with the OAIC, please visit their website at www.oaic.gov.au.

After incorporating these changes, review your privacy policy to ensure it remains consistent and that it addresses all relevant aspects of Australian privacy laws and regulations.

We update this policy at our discretion at any time by posting the amended version here or by providing such notice about or obtaining consent to changes as may be required by applicable law. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Core Electronics appreciates the work done by Adafruit, Twitter and SparkFun for privacy policy structure.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Core Electronics Pty Ltd
PO Box 37
Kotara
New South Wales, 2289
Australia
[email protected]

This document was last updated on April 6th, 2023