Our Privacy Policy
Browse through our policy and contact us if you need more information.
This Privacy Policy sets out how Core Electronics Pty Ltd (“Core Electronics”, “we”, “our”) collects, holds, uses and discloses personal information when you interact with our websites (including core‑electronics.com.au), products and services (collectively, the “Services”).
We are an Australian‑based business and comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (“APPs”) and Notifiable Data Breaches (“NDB”) scheme. Our Services are primarily directed to customers in Australia. If you place an order from overseas, your information will be handled in accordance with this policy and Australian law.
Core Electronics manages personal information in accordance with the APPs, which require us to:
- collect only information reasonably necessary for our functions and activities;
- notify individuals about the purpose of collection (APP 5);
- implement security safeguards (APP 11);
- enable access to and correction of personal information (APP 12 & 13); and
- assess and report eligible data breaches under the NDB scheme.
We collect personal information when you:
- create or update an account;
- place or track an order;
- subscribe to newsletters or notifications;
- submit reviews, comments or forum posts;
- purchase or send gift certificates;
- contact our support team or participate in surveys.
This information may include your name, username, password, postal and email addresses, telephone number, payment details (processed via secure gateways), order history and any content you share publicly.
Usage and device data. We automatically receive information such as browser type, operating system, IP address, referring URLs, device identifiers and interaction data (pages viewed, links clicked, session duration).
Cookies and similar technologies. Cookies, local storage, web beacons and pixels enable essential functionality (e.g. shopping cart, login), analytics and personalised advertising. You can control cookies in your browser settings—some features may not work if disabled.
We work with trusted providers for payments, shipping, analytics, customer support and advertising. These third parties may set cookies or collect data when you interact with our Services. Their use of data is governed by their own privacy policies. Key services currently in use include:
Analytics & optimisation:
Advertising & personalisation:
Payments:
Shipping & logistics:
Customer experience:
Infrastructure & content delivery:
This list may change as we add or replace suppliers; significant changes will be reflected here.
We use personal information to:
- Provide and improve our Services – process orders, manage accounts and develop new features;
- Deliver personalised content and marketing – recommend products, promotions and ads that may interest you (you can opt out at any time);
- Support customers – handle enquiries, triage requests, monitor quality and train staff.
- We may record calls or chats for training and assurance purposes.
- We use the OpenAI API to analyse message intent, summarise, translate, check spelling & tone and draft suggested responses for agents. Agents always review and edit AI drafts before sending. Only the minimal message content needed for these functions is shared with OpenAI, under contractual terms that require deletion within 30 days and prohibit use for training public models.
- Detect and prevent fraud or misuse – verify identity, monitor transactions and secure our network;
- Comply with legal obligations – maintain records, respond to lawful requests and report eligible data breaches.
We never sell personal information. We may share it only:
- With your consent – for example, if you authorise us to share information with a partner;
- With service providers – only for purposes described in this policy and under confidentiality obligations;
- For business transfers – as part of a merger, acquisition or asset sale;
- For legal and safety reasons – to comply with law, enforce terms or protect rights, property or safety;
- With shipping carriers – address, email and phone number so you receive delivery updates.
Public contributions (e.g. forum posts) are visible to anyone online; please exercise caution when sharing personal data.
We implement administrative, technical and physical controls to safeguard personal information, including:
- HTTPS/TLS encryption in transit and AES‑256 encryption at rest for sensitive data;
- role‑based access controls and multi‑factor authentication for staff systems;
- regular vulnerability scanning, penetration testing and security monitoring;
- data minimisation and retention practices (see “Data Retention” below);
- incident response procedures aligned with the NDB scheme.
We keep personal information only as long as necessary for the purposes outlined in this policy, to comply with legal and tax obligations, resolve disputes and enforce agreements. When information is no longer required we take reasonable steps to de‑identify or securely destroy it.
You have rights under Australian privacy law to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion where no lawful purpose for retention exists;
- opt out of marketing communications (instructions are included in every marketing email);
- manage cookies via your browser or our consent banner.
To exercise these rights, contact us using the details below. We will respond within a reasonable time (usually 30 days) and may need to verify your identity.
Some service providers we use are located overseas (e.g. the United States). When we disclose personal information outside Australia we:
- take reasonable steps to ensure the overseas recipient does not breach the APPs; or
- otherwise ensure the transfer is permitted under the Privacy Act (for example, using contractual clauses or relying on an exemption).
By using our Services you consent to such disclosures.
Our Services are not directed to children under 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.
If you have a question, concern or complaint about how we handle your personal information, contact our Privacy Officer using the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
If an eligible data breach is likely to result in serious harm, we will:
- promptly investigate and assess the breach;
- notify affected individuals and the OAIC as soon as practicable; and
- advise you of steps you can take to protect yourself.
We may update this policy from time to time. The “Last updated” date above indicates when changes were last made. Material changes will be notified on our website or by email where required by law.
We acknowledge the inspiration provided by Adafruit, Twitter and SparkFun for aspects of this policy’s structure.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer – Core Electronics Pty Ltd
PO Box 37, Kotara NSW 2289, Australia
Email: [email protected]
Phone: +61 (0)2 4058 2818
Last updated: 7 July 2025
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